Free shipping on orders over $50 (tax included)
Delivery times.
1.Processing time is 3-5 business days.
2.Global shipping takes 5-15 business days to arrive.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 15 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
👑FREE VIDEO👑
1️⃣ We offer free video shooting services.
2️⃣ We will randomly select orders for video shooting.
3️⃣ Please leave your TikTok account in the notes so we can tag you when the video is posted if your order is selected.
Dear friends, first of all, we’d like to send our sincere thanks for your constant support and love! Every order you place is a great trust in us, and we’ll always keep this kindness in mind.
However, the number of orders has really exceeded our expectations lately. To make sure every package maintains excellent packing quality, we have to make a small adjustment – for now, we can only choose some orders to film. But please rest assured, our filming service is completely free, and we’ll randomly pick some from the many orders to shoot. We hope to capture the little beauties in the packing process through the lens.
Actually, we made this decision to bring you a better shopping experience. We’d rather spend more time on packaging: carefully checking every product, folding each piece of wrapping paper with care, and tying on delicate ribbons. We just want you to feel a pleasant surprise and get more than what you paid for when you receive our package.
Also, when you place an order, please leave your TikTok account in the notes. That way, if your order is selected, we can tag you more quickly after posting the video.
Thanks again for your support and understanding. May we keep getting better!
Here to share a little tip with you! If you’re really hoping to get an exclusive packing video, here’s a way to make sure that happens: just grab this product, and once we get your order, we’ll definitely schedule a shoot for you—no exceptions!
We do ask for a little patience though, since we want every shot to look careful and nice. It might take a bit of time to get everything ready perfectly. But rest assured, the second the video’s done, we’ll post it right away and tag you immediately—so you can be the first to see your very own packing moment! Hope that little bit of anticipation makes the wait totally worth it.
1.Processing time is 1-3 business days.
2.Global shipping takes 5-15 business days to arrive.
Shipping estimates above begin once the order ships.
You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at starrycatboutique@outlook.com if you believe you have provided an incorrect shipping address.
Lost/Stolen Packages:
If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at stellarsurgecrystal@outlook.com
Cancellation
1.You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
1.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
2.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
1.Some health and personal care items
2.To complete your return, we require a receipt or proof of purchase.
3.Please do not send your purchase back to the manufacturer.
4.There are certain situations where only partial refunds are granted (if applicable)
5.Any item not in its original condition, is damaged or missing parts for reasons not due to our error
6.Any item that is returned more than 30 days after delivery
Refunds (if applicable)
1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
1.If you haven’t received a refund yet, first check your bank account again.
2.Then contact your credit card company, it may take some time before your refund is officially posted.
3.Next contact your bank. There is often some processing time before a refund is posted.
4.If you’ve done all of this and you still have not received your refund yet, please contact us at stellarsurgecrystal@outlook.com
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