Return Policy

Things don't always go the way they're supposed to, we toootally get it!

 

We are happy to help you with any STELLAR SURGE products within 14 days from the day it was received.

 

While we don’t accept physical product returns due to hygienic reasons, we can still help you by providing an STELLAR SURGE credit, or in some cases a refund.*

 

Returns requested after 14 days of the received date may still be eligible for an STELLAR SURGE credit, though we do not accept returns for orders that are over 90 days old.

 

Please reach out to us at Stellarsurgecrystal@outlook.com if you have any questions about your order.

 

Additionally, please note that from time to time, STELLAR SURGE may refuse a refund request if we find evidence of abuse. *In cases of refunds, please note that your original shipping charges will not be refunded

 

Defective Products or Issues With Application

 If you run into an issue with applying or if the products you got are damaged/defective, reach out to us - it may be eligible for a one-time resend or credit. Follow the instructions below, and send us a photo of the products that aren't quite right. After we receive your inquiry, our team will take a look at your order and share the next steps with you!

However to the unique nature of mystery bags, all sales are final once opened, and no returns or exchanges will be accepted.

Your order number

The product(s) with the issue

The issue or defect you encountered

 

How do I reach out about a credit or refund?

It’s super simple! Send us an email at Stellarsurgecrystal@outlook.com or let us know using the support widget on this page. Don’t forget to include:

Your order number

The products and quantity you’re reaching out about

The reason you’re hoping to get a refund

 

Our team will take a look at your order and share the next steps with you.

 

Terms Of Service

DUTIES AND TAXES

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by STELLAR SURGE.

 

RESOLVING YOUR CONCERNS

If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at Stellarsurgecrystal@outlook.com and we will respond within 48 hours.

 

BILLING AND ACCOUNT INFORMATION

To the fullest extent permissible by applicable law, we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you thereby grant to us a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right and license, without compensation to you and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

To the fullest extent permitted by applicable law, we may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. To the fullest extent permitted by applicable law, we take no responsibility and assume no liability for any comments posted by you or any third-party.